Effective Date: 19/10/2025
Thank you for shopping with decorgreens.in. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
By placing an order on https://decorgreens.in, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within 1–3 business days after the order is confirmed.
Orders are not processed, shipped, or delivered on Sundays or public holidays. During peak seasons or promotional periods, order processing times may be slightly longer.
Once your order has been processed, it will be prepared for shipment.
2. Shipping Time
After processing, orders are usually delivered within 4–8 business days, depending on the delivery location.
Please note that delivery timelines are estimates and may vary due to:
- Courier partner delays
- Weather conditions
- Logistics issues beyond our control
- Remote delivery locations
We appreciate your patience in such situations.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before completing your order.
From time to time, we may offer free shipping promotions on selected products or orders.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation message or email with tracking details (if available).
You can use the tracking information to monitor the delivery status of your order.
5. Delivery Issues
If you experience any of the following issues, please contact us:
- Package not delivered within the expected time
- Incorrect delivery status
- Damaged package upon arrival
Please report delivery-related issues within 48 hours of delivery so we can assist you promptly.
6. Incorrect Address
Customers are responsible for providing the correct shipping address when placing an order.
If an incorrect or incomplete address is provided, delivery delays or failed delivery attempts may occur. In such cases, we may not be able to guarantee successful delivery.
7. Failed Delivery Attempts
If the courier partner is unable to deliver the package after multiple attempts due to customer unavailability or incorrect address details, the order may be returned or cancelled depending on the situation.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@decorgreens.in
Phone: +91 9588288100 | +91 7701943308
