Effective Date: 19/10/2025
Thank you for shopping with decorgreens.in. We aim to provide a smooth and satisfying shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed.
By placing an order on https://decorgreens.in, you agree to the terms described below.
1. Return Eligibility
We accept return or replacement requests only under the following conditions:
- The product received is damaged, defective, or incorrect
- The item delivered is different from the product ordered
To be eligible for a return or replacement:
- The request must be raised within 48 hours of delivery
- The product must be unused and in its original packaging
- Clear photos or videos of the product and packaging may be required for verification
2. Non-Returnable Situations
Returns or refunds will not be accepted in the following cases:
- Change of mind after purchase
- Minor variations in color, design, or size due to photography or screen display differences
- Damage caused by misuse or improper handling after delivery
- Return requests made after the allowed return window
3. Replacement Process
If your product is found to be damaged, defective, or incorrect, we may offer a replacement of the same product depending on availability.
Our support team may ask for photo or video proof to verify the issue before approving the replacement.
4. Refund Policy
Refunds may be issued in the following cases:
- Replacement product is not available
- The return request is approved but replacement cannot be processed
If a refund is approved:
- The refund will be processed to the original payment method
- Refund processing may take 5–10 business days depending on your payment provider
5. Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once the order has been processed or dispatched, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible.
6. Return Shipping
If a return is approved due to a damaged, defective, or incorrect product, we will guide you through the return or replacement process.
Return shipping arrangements may vary depending on the situation and product.
7. Contact Us
If you need to request a return, replacement, or refund, please contact us within the allowed timeframe.
Email: support@decorgreens.in
Phone: +91 9588288100 | +91 7701943308
Please include your order number and clear photos of the product to help us process your request quickly.
